Professional Experience

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About Ryan Naylor

I’m a systems-driven marketing and technology professional who operates at the intersection of communications, digital infrastructure, and business operations.

Across nonprofit, healthcare-adjacent, and multi-site automotive environments, I’ve led organizational rebrands, built full-stack WordPress websites, scaled email marketing systems, administered enterprise IT environments, and supported secure infrastructure across distributed teams.

I specialize in owning projects end-to-end — from strategic planning and system architecture to execution, optimization, and long-term sustainability.

My approach blends; Strategic thinking, Technical fluency, Operational discipline and Creative execution.

I’m most effective in environments where growth, systems, and clarity matter.

Technical Skills

Web, Digital & Growth Systems

  • WordPress (Full-Site Builds & Redesigns)

  • UX/UI & Responsive Layout Design

  • SEO (On-Page, Technical & Site Architecture)

  • CRM & Email Automation (ActiveCampaign, HubSpot, Mailchimp)

  • Domain, DNS & Hosting Configuration

  • API & Third-Party Integrations

  • Google Analytics & Performance Reporting

  • Data Segmentation, A/B Testing & Optimization

IT Infrastructure & Systems Admin

  • Active Directory (User & Group Management)

  • Microsoft 365 Administration

  • MFA (Duo), VPN & Role-Based Access Control

  • Windows Imaging & Deployment (Golden Images)

  • On-Prem Servers & Network Shares

  • Endpoint & Infrastructure Troubleshooting

  • Firewall & Secure Network Support

  • Process Documentation & Workflow Implementation

Director of Communications & Marketing

Our Sisters’ House Nonprofit | 2024–Present | Tacoma, wa

  • Lead all marketing, branding, digital platforms, social media and internal systems administration

  • Directed full organizational rebrand and website rebuild (WordPress)

  • Scaled email marketing program 200%+ and doubled engagement rates

  • Co-led annual fundraising galas raising $100,000+

  • Serve as Microsoft 365 & CRM systems administrator

  • Design internal workflows, reporting systems, and digital infrastructure

IT Administrator

South Tacoma Honda & Eastside Kirkland Subaru | 2024–Present

  • Primary on-site IT support for 120–140 users across multi-department operations

  • Administer Active Directory, Microsoft 365, MFA, VPN, and role-based access

  • Build and deploy standardized workstation images

  • Support on-prem servers, printers, shared drives, and secure networks

  • Serve as escalation point between staff and vendor/manufacturer IT teams

IT Vendor / Systems Consultant

Rairdon Automotive Group | 2025–Present | Western WA

  • Provide distributed IT systems support across multi-location dealership environments

  • Support endpoint, access control, SaaS, and workflow troubleshooting

  • Coordinate cross-location escalation and vendor communication

Email Marketing & CRM Automation

Lifestyle Compounding Pharmacy | 2022–2024

  • Built and managed automated CRM workflows (ActiveCampaign)

  • Increased lead acquisition 80–100% through segmentation & automation

  • Developed B2B outreach systems targeting healthcare providers

  • Optimized intake and onboarding workflows for operational efficiency

Collegiate Athletics & Leadership

I competed as a collegiate wide receiver at Simon Fraser University for three seasons while pursuing Communications with a focus in Digital Marketing. Balancing academics and athletics required discipline, structure, and consistent performance under pressure — habits that continue to shape how I operate professionally.

As a student-athlete, I developed resilience, accountability, and a team-first mindset. I also served as a peer mentor and learning coach, supporting teammates in maintaining academic standards and performance expectations.

Growing up as a multi-sport athlete — goalkeeper in soccer and wide receiver in football — instilled early leadership, composure, and adaptability that now translate directly into how I manage projects and systems.

EDUCATION

Simon Fraser University Communications & Digital Marketing | 2017–2021